“I am so much more planned and organised. My clients and suppliers are very happy with the way we operate now. I am able to guide my team members much better; and I get to go home at a decent time!”
“The impact has been fabulous and manifold. My DRs have started taking ownership and demanding what they need from the system; We have planned, productive team meetings now; The nature of conversations in the team has totally changed, from blaming to solution-focused”
“The program opened the leaders’ minds on the finding the best ways to do their jobs and work on the habits that stopped them from performing to their best abilities; We have become a sharper company with greater focus on what and how we deliver results”
The team was constantly in a fire-fighting mode; last-minute workarounds, late nights, battles with suppliers and chaos were accepted as the order of the day.
The Business Head and the Team Leads spent much of their time in resolving crisis and doing urgent tasks; rather than on planning, business development, team development, etc.
Worked with the team to:
create mind-set shifts around best practices, excellence, ownership and collaboration
develop key foundational work habits individually.
Better planning, forecasting and scheduling of work
Improved expectation setting and communication within the team
Better delegation and utilisation of the frontline resources
A first-time manager heading the Accounts department was struggling with challenges around planning, time management, trust and delegation.
As the manager’s time was spent in doing what his team should be doing, he was unable to execute effectively on his new role.
Worked with the Accounts Head to:
Challenge his mindset and assumptions around how the rest of the company worked
Move from depending on seniors for solutions to trying a problem-solving approach
Better planning and scheduling of work
IImproved communication between Accounts and the business units
Improved initiative, problem solving and ownership